Shipping
Standard shipping is free over $400 USD for domestic orders, and non-refundable expedited shipping is available at an increased rate. For domestic orders under $400 USD, we offer a non-refundable flat shipping rate of $12USD. International orders over $300 USD ship for free. For orders under $300 USD, international shipping rates start at around $30 USD. To avoid any surprises, we highly encourage customers to pay applicable duties and taxes at checkout. Due to increased demand during the Holiday season and our Black Friday Sale, orders may take longer to ship. We ship Monday through Friday and orders typically ship within 3-5 business days. Please allow up to 7 business days for shipment during a sale period. When offered, orders placed before 10am will have same-day shipping. All orders placed after 10am will be shipped the following business day. Domestic orders ship via FedEx, which does not ship to PO boxes. The Sustainable Mask and some pieces from our Offerings Collection ship via USPS. If you can’t receive USPS, please email us at [email protected]! We will do our best to accommodate a different shipping service request. Yes, we do! International orders over $300 USD ship are eligible for free shipping. For orders under $300 USD, international shipping rates start at around $30 USD. Unfortunately, our ongoing Gift With Purchase promotions are for U.S. customers only. To avoid any surprises, we highly encourage customers to pay applicable duties and taxes at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase—they are not included in our shipping or service costs. Please note that we are not responsible for customs fees and we strongly urge our international customers to research your country’s policies and fees before purchasing. Duties and taxes are nonrefundable. Please note, that certain promotions like our Gift With Purchase are not valid for international customers. Oh no! If your package has been lost in transit, please reach out to us at [email protected] and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance. We recommend selecting the “Signature Required” option at checkout to ensure safe delivery. Once a package has been picked up, we are not responsible for lost, stolen or missing packages. Unfortunately, we do not offer refunds for lost, stolen, or missing packages.How much does shipping cost?
Please note that shipping charges from the warehouse to the customer paid for at the time of order are non-refundable. Once an order has been placed, we are unable to combine shipments.How long does shipping take?
Depending on the shipping speed you choose, shipping typically takes 2-5 days domestically from the ship date (not the order date). However, shipping carriers can experience unexpected delays outside of our control, so we can’t guarantee delivery timeframes, and can only provide estimates.
International shipping times vary. We ship internationally using DHL Express - you can find estimates for ship times on their websites to your location from Los Angeles, post code 90011. Note that these estimates do not include potential customs delays.Expedited Shipping
Do you ship to PO boxes?
Do you ship worldwide?
Are duties and taxes included in my order total?
My package is lost!
